Return & Exchange Policy | ShopToys.pk

Adult Wellness & Intimate Care Store

At ShopToys.pk, we aim to provide high-quality products and a smooth shopping experience. This Return & Exchange Policy explains the conditions under which returns or exchanges are accepted.

Due to the nature of our products, certain restrictions apply for hygiene and safety reasons.

1. General Return & Exchange Policy

We only accept returns or exchanges under the following conditions:

• Product received is defective or damaged
• Wrong item was delivered
• Product is non-functional upon arrival
• Issue is reported within the allowed time period

We do not accept returns for change of mind or personal preference.

2. Return & Claim Timeframe

To be eligible for return or exchange:

• Issue must be reported within 3–7 days of delivery
• Requests after this period may not be accepted
• Proof (photos/videos) may be required for verification

3. Condition of Returned Items

Returned items must:

• Be in original condition (if applicable)
• Include original packaging (if required)
• Not show signs of misuse or damage caused after delivery

Items that do not meet these conditions may be rejected.

4. Non-Returnable Items

For hygiene and safety reasons, the following may not be eligible for return or exchange if opened or used:

• Personal hygiene-sensitive products
• Items damaged due to misuse
• Products without original packaging (if required)

5. Exchange Policy

If your product is eligible:

• We may offer a replacement of the same item
• Or provide an alternative product of equal value
• Exchanges depend on stock availability

6. Refund Policy (If Applicable)

Refunds are only processed in rare cases such as:

• Item out of stock after purchase
• Verified major defect with no replacement available

Refunds (if approved) are processed through the original payment method or agreed alternative.

7. Proof Required

To process your request, you may need to provide:

• Order number
• Clear photos or videos of the issue
• Description of the problem

This helps us resolve your issue quickly and fairly.

8. Return Shipping

• Customers may be asked to return the product for inspection
• Return shipping instructions will be provided by our support team
• Items must be securely packed to avoid damage during transit

9. Privacy & Discretion

We ensure:

• 100% confidential handling of all return requests
• No disclosure of product details to third parties
• Discreet processing of all claims

10. Important Notes

• Returns without prior approval will not be accepted
• ShopToys.pk reserves the right to reject any claim that does not meet policy conditions
• All decisions are subject to inspection and verification

11. Contact Us

For return or exchange requests, please contact our support team with your order details.

We are here to help and ensure a smooth resolution process.