Warranty Terms & Conditions | ShopToys.pk

Adult Wellness & Intimate Care Store

At ShopToys.pk, we are committed to providing quality products and a reliable shopping experience. This Warranty Policy explains the terms and conditions under which warranty claims may be accepted.

Please read this page carefully before making a purchase.

1. General Warranty Policy

Most products sold on ShopToys.pk are intimate wellness and personal care items, and warranty coverage is limited due to the nature of these products.

Warranty is only applicable on:

• Manufacturing defects
• Non-functional or damaged items received upon delivery
• Items that are unused and in original condition (where applicable)

2. Warranty Duration

Warranty duration varies depending on the product type:

• Electronic or rechargeable items: Limited warranty (7–30 days, if applicable)
• Non-electronic items: No warranty unless defective on arrival

Warranty details may also be mentioned on individual product pages.

3. Conditions for Warranty Claim

To be eligible for a warranty claim:

• Product must be reported within 3–7 days of delivery
• Original packaging must be retained (if required)
• Proof of purchase (order number or receipt) must be provided
• Product must not show signs of misuse, damage, or tampering

4. What is NOT Covered

Warranty does NOT cover:

• Physical damage caused after delivery
• Misuse or improper handling
• Water damage (unless specified as waterproof)
• Wear and tear from usage
• Opened hygiene-sensitive items (where applicable)
• Damage caused by unauthorized repair or modification

5. Replacement Policy

If a product is found to be defective:

• We may offer a replacement (if available)
• Or an alternative product of equal value
• Refunds may be considered in rare cases, depending on issue verification

All claims are subject to inspection and approval.

6. Return of Defective Items

• Customers may be required to return defective items for inspection
• Return shipping instructions will be provided by our support team
• Items must be securely packed to avoid further damage

7. Non-Returnable Items

Due to hygiene and safety reasons, certain products may not be eligible for return or warranty once opened or used.

8. Warranty Claim Process

To claim warranty support:

1. Contact our customer support team
2. Provide order details and issue description
3. Share photos or videos (if requested)
4. Wait for inspection and confirmation
5. Receive replacement or resolution decision

9. Limitation of Responsibility

ShopToys.pk is not responsible for:

• Improper use of products
• Damage caused after delivery
• Third-party handling or courier-related damage (if not reported on delivery)

Customers are advised to check their parcel upon receipt.

10. Changes to Warranty Policy

We reserve the right to update or modify this Warranty Policy at any time without prior notice. Continued use of the website indicates acceptance of updated terms.

11. Contact Us

If you have any questions regarding warranty claims or product issues, please contact our support team through the official channels listed on the website.